Privacy Policy

Northern Therapeutic Alliance
Effective Date: 18 July 2026

At Northern Therapeutic Alliance, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

As a health service provider, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you contact us through our website, we may collect personal information such as:

Your name
Your email address
Your phone number
Any information you choose to include in your enquiry

This information is collected when you complete and submit a contact form on our website.

Our website is not intended to collect or store sensitive health information. If you include health information in your enquiry, it will be handled in accordance with our privacy obligations.

If you become a client, your clinical and administrative information will be collected separately and stored securely within our practice management system.

We may also collect general website usage information through standard website analytics tools, such as browser type, device information, pages visited, and IP address.

2. How We Use Your Information

We use the personal information you provide to:

Respond to your enquiry
Contact you about appointments or our services
Maintain administrative records
Improve our website and user experience
Meet our legal and professional obligations

We will not use your personal information for purposes unrelated to your enquiry unless required or permitted by law.

3. How We Store and Protect Your Information

Information submitted through our website is securely stored and, where appropriate, transferred into our practice management system if you proceed with booking an appointment.

Northern Therapeutic Alliance uses Zanda as its secure practice management system to manage client records, appointments and clinical information.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. This includes using secure systems and working with service providers that maintain appropriate security standards.

4. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may be shared only where necessary with:

Administrative staff involved in responding to your enquiry or managing appointments
Trusted service providers that support our website, practice management system or IT infrastructure
Other organisations or individuals where required or authorised by law

We do not disclose your personal information to third parties for their own marketing purposes.

5. Website Analytics, Cookies and Advertising

Our website is built using Wix, which may use cookies and similar technologies to help the website function and improve your experience.

We may also use services such as:

Google Analytics
Google Ads
Meta (Facebook) advertising technologies

These tools may collect information such as:

IP address
Browser and device type
Pages visited
Time spent on our website
Actions taken on the website, such as submitting an enquiry form

This information is generally used in an aggregated or de-identified way to help us understand website performance, improve our services and measure the effectiveness of our advertising.

You can manage or disable cookies through your browser settings if you prefer.

6. Accessing or Correcting Your Information

You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.

Please contact us using the details below and we will respond within a reasonable timeframe in accordance with our obligations under Australian privacy law.

7. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, security or content of those websites and encourage you to review their privacy policies before providing personal information.

8. Contact Us

If you have any questions about this Privacy Policy, or would like to request access to or correction of your personal information, please contact:

Shannon Briggs
Northern Therapeutic Alliance

Email: enquiries@ntatherapy.com.au

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

The current version will always be available on our website.